Member FAQs
This document lives on the official site; what follows is copied from it. Read the original here.
About the Membership
- Cancellation and changes
Once you are a member, your subscription is renewed from month to month.
If you need to change your details (e.g. card details, address, e-mail etc) you can do so here.
If you want to cancel your subscription email membership@makespace.org. 30 days’ notice is required to terminate membership, and no refunds will be issued. We will generally disable your access fob after your next subscription payment would have been due.
After your minimum 3-month membership, if you are going away for a few months you may be able to “park” your membership until you return. Please contact membership@makespace.org if you want to do this.
- Complaints and problems
If you have any concerns or complaints about anything you have seen in the space, please e-mail management@makespace.org.
About the equipment
- How do I get a box?
Boxes are on the middle shelf in the stockroom. Ask any member with access to the stockroom (mostly trainers and owners), and they will be able to open it for you.
- How do I pay for the material used?
The material you use has to be paid for by card on the machine in the kitchen. The minimum payment amount is £1. For most of the material (plywood sheets, leather…), please pay before using it.
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